Refund and Return Policy

Thank you for shopping at WheyWater. We strive to provide you with high-quality protein water and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

Due to the nature of our product (consumable beverage), we generally do not accept returns. However, we understand that exceptions may occur. We will consider returns on a case-by-case basis, primarily for the following reasons:

• Damaged or Defective Products: If you receive a damaged or defective bottle of WheyWater, please contact us immediately with photographic evidence of the damage.
• Incorrect Order: If you receive the wrong flavor or quantity of WheyWater, please contact us within 7 days of receiving your order.

To be eligible for a return (if approved), your item must be unopened, unused, and in the same condition that you received it. It must also be in the original packaging.

2. Refund Process

If your return is approved, we will notify you and provide instructions on how to return the product. Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. The refund amount will typically exclude shipping costs, unless the return is due to our error (e.g., damaged product or incorrect order).

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Company Email Address] and send your item to: [Your Company Address].

4. Non-Refundable Items

The following items are non-refundable:

• Opened or partially consumed bottles of WheyWater (unless there is a quality issue).
• Sale items.

5. Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error.

6. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at [Your Company Email Address] within 7 days of receiving your order.
2. Provide your order number, a detailed explanation of the reason for the return, and photographic evidence (if applicable).
3. Our customer support team will review your request and provide further instructions.

7. Damaged During Shipping

If your order arrives damaged, please take the following steps:

1. Take photos of the damaged packaging and the damaged product(s).
2. Contact us immediately at [Your Company Email Address] with the photos and your order number.
3. We will file a claim with the shipping carrier and work with you to resolve the issue, either by sending a replacement or issuing a refund.

8. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

WheyWater
[Your Company Address]
[Your Company Email Address]